Refund & Cancellation Policy

Last updated: 20/04/2026

​

At The Wildest Bloom, each service is approached with care, intention, and time. As much of the work is bespoke and service-based, the following policy applies.

​

Bookings & Deposits

A deposit may be required to secure your booking. This covers planning, preparation, and time reserved in the schedule.

Deposits are generally non-refundable, as time and resources are committed once a booking is confirmed.

​

Cancellations & Rescheduling

If you need to reschedule, please provide at least 48 hours’ notice. Where possible, your booking can be moved to a new date.

Cancellations with less than 48 hours’ notice may result in the loss of your deposit, as this time cannot always be rebooked.

 

Services & Work Completed

Once services have been carried out, refunds are not available.

Gardening and design work is influenced by environmental factors such as weather, soil conditions, plant health, and ongoing care beyond our control.

​

If there is an issue with the work provided, please make contact as soon as possible so it can be discussed and, where appropriate, reasonable adjustments can be made.

 

Plant & Material Purchases

Plants and materials are living or natural products and are not eligible for refund once installed or delivered.

Their ongoing success depends on environmental conditions and care beyond our control.

 

Cancellations by The Wildest Bloom

In the unlikely event that a service needs to be cancelled or rescheduled by The Wildest Bloom, you will be offered either:

• a full refund of any deposit paid, or

• the option to reschedule at a mutually convenient time

 

NDIS & Support Services

For NDIS and support-based services, separate terms apply as outlined in your service agreement.

Cancellations require a minimum of 24 hours’ notice. Cancellations with less than 24 hours’ notice, or failure to attend a scheduled session, will be charged at the full session rate in line with NDIS guidelines.